hassanali@evrenai.com
+1 (346) 593-7972
hassanali@evrenai.com
+1 (346) 593-7972
A global logistics enterprise needed to move beyond simple, single-purpose chatbots. Their goal was to empower their internal teams to create, manage, and deploy multiple, sophisticated AI assistants for various use cases from internal IT support to customer service without a massive development overhead for each new bot. They partnered with Evren AI to build IntelliBots, a centralized platform for deploying and managing autonomous, RAG-powered AI agents at scale.
The goal was to create a user-friendly admin interface, allowing business users to easily build and manage AI agents with secure knowledge bases.
The system needed to provide context-aware, accurate responses grounded in verified internal documentation, preventing AI 'hallucinations.'
The platform had to offer an easy, secure way for clients to embed AI agents into their websites and internal apps, requiring a scalable backend and simple frontend.
“IntelliBots has transformed our approach to internal AI. Instead of commissioning one-off projects, we now have a platform that empowers our own teams to build the solutions they need. Evren AI delivered a scalable, secure, and remarkably intuitive system that is driving efficiency across our entire organization.”
Global Logistics Enterprise
Built a robust backend using FastAPI to manage multiple isolated chatbot instances, ensuring data security and segregation across bots.
Integrated RAG with Elasticsearch to create a searchable knowledge base from documents and live websites, grounding AI responses in factual data.
Created two interfaces using Next.js: an admin dashboard for managing bots and a responsive chat UI that's easy to embed in web apps.
Containerized the platform and hosted on AWS with load balancing and autoscaling to ensure performance and reliability as bot usage grows.
The platform enabled self-service for business units, reducing deployment time and developer resources needed for new AI agents.
The first AI agent for the IT help desk automated common queries, allowing the IT team to focus on more complex issues.
The RAG architecture prevented AI errors by ensuring all responses were based on the client's own knowledge documents, building trust.
The client now has a unified platform to manage AI strategy, monitor performance, and ensure quality and security across all agents.
These results demonstrate the transformative power of AI when implemented strategically and thoughtfully.
Evren AI supports clients across the globe in adopting cutting-edge technology to transform customer interactions.
